Contact
Write to us about a room, an order or a delivery
Start a useful conversation
Tell us which room you are setting.
Name the ballroom, restaurant or terrace and the model you have in mind; a subject that opens with ORDER, FREIGHT or CLAIM reaches the right desk. Our replies go out by email inside one business day, Monday to Friday.
For an existing order, include the order reference so the conversation stays attached to the right request. Avoid sending payment card information in a message; payment details are handled during the order review.
Talk to a specialistFrom the furniture collection
Email reaches us fastest: sales@hotelandresortfurniture.com. We keep no phone line for sales, and that keeps every answer in writing, where your purchasing office and ours can both find it later.
When the inbox is read
From 8 AM, Monday to Friday, until 6 PM by Central clocks. Mail sent at night or across a weekend is picked up the next working day, oldest first. Whatever you send, a message or a full order, has its answer inside one business day.
One word at the front of the subject
Three words sort the inbox. Lead with one, then add the project name.
- ORDER: a specification, a price, or an edit to an order you sent
- FREIGHT: the cost of delivery, liftgate or inside service, timing, a second address, Canada
- CLAIM: a crushed carton, a missing piece, a fault
A subject such as FREIGHT Lakeside ballroom chairs goes straight to whoever books the carriers.
What helps us answer in one reply
Name the property and the rooms you are furnishing. Give the delivery address with its ZIP or postal code, and tell us whether a truck reaches a loading dock, a service entrance or only the curb. Paste the product links or the lines from your plan, with finishes and quantities.
Two things belong in the order notes rather than an email. A PO number, and a line saying the property is tax-exempt or buying for resale when that applies.
Claims
Three days from receipt is the limit for telling us, in writing, about a missing piece or a fault. Hidden freight damage has a tighter clock: 24 hours. Send the order reference with three kinds of photo: the entire piece, the fault at close range, and every label. We then help you put the claim to the carrier. Our warranty page and delivery page go through each step.
Other ways in
A specialist can ring you on a weekday, in the Central time window you pick: 8 to 11 in the morning, 11 to 2 around midday, or 2 until 6 in the afternoon. Book it on the callback page. Many answers are quicker still on the FAQ. We do not publish a street address, so every request starts here, by email.
If a reply from us misses the point of your question, answer on the same thread. A refit that spans months, and passes from one manager to the next, is far easier to follow when the whole history sits in one place.