Warranty
Our limited warranty, piece by piece
Keep the product details close
Keep the order reference with each room.
Coverage is limited, belongs to the original purchaser and varies by product type, with patio pieces at six months. Tell us of a fault within three days of the delivery reaching your property, attaching photos of the whole piece, the defect and its labels.
Warranty coverage follows the applicable product terms, rather than the appearance of a collection or an inspiration image. Read the information below and contact the team with the order reference when you need help with a specific item.
Contact the teamFrom the furniture collection
Banquet chairs lead a hard life, and a warranty should say plainly what it covers. Ours is limited. It protects the first buyer, using the furniture commercially in the normal way, against faults in materials or in workmanship that exist on the day of delivery.
How long each piece is covered
- Seven years for a metal chair or a metal stool on a fixed frame, one that does not swivel
- Three years for those wood side chairs and wood stools selected for the longer term
- One year for a wood chair or stool with arms, any swivel metal seat, every table base, and an indoor table topped in anything but solid wood; one year also for each remaining wood chair or stool
- Six months for a solid wood top, and for patio furniture of every kind, seats and tables both
Where the period for a piece is clear, its product page gives it.
What sits outside the warranty
Misuse and alteration. Cleaning with the wrong agents. Unfinished products, and any component bought by itself. The natural movement of solid wood. Indoor furniture taken outdoors, and outdoor furniture left without care. Freight damage, which is a carrier claim rather than a warranty one. And normal wear, the scuffs and softening that come with seasons of events.
In practice
A banquet chair whose weld fails in its second year, on a non-swivel metal frame, falls within its seven years. A dining chair carried out to the terrace and left there through a wet spring does not. Neither does a seat cleaned weekly with bleach. A swivel stool that fails in month eight sits inside its one year; the same stool in month fourteen does not. For the care each material expects, see materials.
Three days to tell us
Notice of a defect must reach us within three days of receipt. Check the furniture as it comes off the truck, before it goes into the ballroom store; the delivery page lists the receiving steps.
Making a claim
Write to sales@hotelandresortfurniture.com, putting CLAIM first in the subject line. Tell us the order reference and what went wrong, and attach pictures of three things: the piece as a whole, the fault from close by, and its labels.
What we do
The choice of remedy is ours: a repair, a replacement, or a credit of what you paid for the piece.
Records worth keeping
Keep the order confirmation, the bill of lading and your delivery photos together with the plan for that room in Property plans. A claim two years later is quick when the order reference is one search away. Photos of each pallet before it is opened help a warranty claim and a freight claim alike, and solid wood tops deserve the first look, since their cover is the shortest. For a question about cover before you buy, book a call with a specialist; for a change of mind rather than a fault, see returns.