How to order
From a ballroom count to a confirmed order
From selection to order
One line for every room and finish.
Count tables and chairs together toward the eight-piece minimum, and give each finish its own line. Sending the basket costs nothing, since a person reads it before any invoice goes out.
Check the basket before sending it, including the quantities and delivery address. No payment is taken online when the request is submitted. The order review provides the freight and payment details for the selected furniture.
Browse furnitureFrom the furniture collection
Start with the room, not the product. How many guests at the largest event, how many at breakfast, how many stools along the bar line. Those counts become quantities, and quantities become an order.
Find the pieces
Browse by category: banquet chairs for the ballroom, bar stools for the lobby bar, tables with their tops and bases for the restaurant, and outdoor furniture for the terrace. Search works too, when you already know the frame or the material you want. Seating for a pre-function corridor sits under benches.
Set every option
Each product page lists what can be chosen. Frame finish, seat or upholstery, top size and material, base style. Pick each one, and the figure on the page becomes the cost of exactly that build. Change a finish and it changes with you. Freight stays out of it until we price the trip to your address.
A line is one configuration. Forty chairs in one frame finish and forty in another are two lines, and so are two upholstery colors on the same dining chair.
Save it to a property plan
Before you send anything, file each configured piece under its room in Property plans. A plan holds the items, their quantities, your notes and the price at the moment you saved. Keep one for the ballroom and one for the terrace, copy a plan for another property, and download the project sheet when the owner asks to see it.
The plans live privately on our server, for this site alone. A secure cookie lets the browser that made them find them again for as long as 400 days, and one browser can hold 30. With no account behind them, wiping cookies or moving to a different browser cuts you off from them for good.
Check the count and the colors
Eight pieces is the smallest order, tables and chairs counted together however you split them. Where a finish must match furniture already on the floor, request a sample and settle the color first, since finish and upholstery lists change over time.
Send the basket
Move a plan into the basket and today's catalog reprices what you saved. Add the address, the receiving notes and any extras: a liftgate, inside service, limited access, a residential stop. The PO number goes in the order notes, alongside any tax-exempt or resale status. Want the freight booked on your own carrier account? Note it there as well.
Sending it charges nothing at all. The site never takes a payment.
A person reads it
One of our team works through every line before we confirm. Where the lines and your notes disagree, or a choice is still open, we ask by email. The confirmation that follows holds three things: the order in its final form, freight priced separately for each address, and how to pay.
Pay, then wait for the load
The invoice comes once the review is done and freight is settled. Cards from Visa, Mastercard and American Express are welcome, and so are checks, money orders and wires. Standard orders are settled in full while they are still with us. A custom order starts with 40% down, and the remainder is due before it reaches you.
For standard pieces, give us 14 to 21 business days before they go. Custom ones can need close to 8 weeks. Road time is then added, as an estimate. A big banquet order can come on two trucks or more; treat every truck exactly like the first.
A note for purchasing offices
Many hotel groups route orders through a purchasing office or a design firm. Either can build the plans and send the basket. Name the person who will receive the freight in the notes, with the hours the property accepts deliveries, and send from an inbox someone watches for the length of the project, because the confirmation goes back to it.
On delivery day
Plan for your crew to start unloading within 30 minutes or so of arrival, and check the count against the bill of lading before anyone signs. The delivery page holds the full receiving routine, and changes after confirmation are covered under returns.